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Assumptions like this is what makes search so terrible for many many companies. You can't assume that customers would type one thing or another - you need to g

Assumptions like this is what makes search so terrible for many many companies. You can't assume that customers would type one thing or another - you need to gather lots of query log data and see what you find. You'd be surprised how much variation there is, but once you do have this data you can then find patterns to cover lots of (but not all) cases.

shawnz 6y ago
Of course, they should look at the data before making such an assumption. I am not suggesting otherwise, I'm just making a guess as to why it's been done this way. I suspect they have looked at the data and identified that it is not a common use case.