The body you intend to complain about is not "the" NHS, but the government Department for Health and Social Care. > The UK is now at the bottom of the world le

The body you intend to complain about is not "the" NHS, but the government Department for Health and Social Care. > The UK is now at the bottom of the world leaderboard for testing, because its 100% centralised and government run healthcare system has totally failed at scaling up capacity. The NHS had capacity. The DH&SC decided that testing wasn't worthwhile. (I disagree with them, but they were saying that covid-19 is so contagious and testing doesn't affect the treatment someone gets so there's no point testing them, and when they made that decision we didn't have reliable antibody testing). > One reason - it's actually refused and ignored testing capacity in the private sector. That's not a decision for "the NHS" to make. Testing the population for Covid-19 would be Public Health England, not the NHS. PHE has a central arm, but is mostly split out to local authorities. But PHE can't make that decision if the minister has said not to test. > because its 100% centralised and government run healthcare system That's not at all how the NHS works in England. It's mostly not centralised. Most commissioning is done locally by Clinical Commissioning Groups. They buy services from NHS providers who, again, are mostly local organisations. There's some central commissioning, but that tends to be very specialised services. ("inpatient mental health treatment for deaf adults", for example.)