I think our (California) DMV has started replacing the most common workflows with internet options years ago and they are definitely improvements over the previ

I think our (California) DMV has started replacing the most common workflows with internet options years ago and they are definitely improvements over the previous method (take time during business day to visit one of the few offices, wait in a long queue, deal with slow paper-based forms). There are US initiatives (Code For America, US Digital Service, 18F, etc) which aim to make the government experience better for the user on an app-by-app basis, but I'm hoping to get a glimpse of what the entirety of government could be if there was a holistic approach to redesign the entire experience (from licensing+permitting to taxes to benefits to giving+incorporating feedback, etc).