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I wonder how much of the delay is due to their recent decision to offer breakfast items all day. Many franchisees were complaining at the time about how doing s
by smacktoward 7y ago
I wonder how much of the delay is due to their recent decision to offer breakfast items all day. Many franchisees were complaining at the time about how doing so would reduce throughput, as it expanded greatly the list of possible items a customer could order and necessitated pulling people away to staff tasks that were only required for breakfast, like cooking eggs.
- toyg 7y agoA lot of these measures have come to markets where breakfast is still not served all day (e.g. UK, last I checked). My reasoning is that they are just trying as hard as they can to decouple order-taking from order-preparing and distributing, taking their clue from Starbucks. Volume of this or that is not really an issue: with the exception of chips, these days they hardly prepare anything at all before it’s been ordered, so it doesn’t really matter whether they make a burger or a muffin.