With all due respect, my recent experiences ordering at McDonald's have been nothing short of horrible! As nice as the kiosk is, it has taken the accountabilit

With all due respect, my recent experiences ordering at McDonald's have been nothing short of horrible! As nice as the kiosk is, it has taken the accountability factor for your order out of the picture. I vividly recall getting blank stares from employees when asked "how much longer until my order is complete?". My past few visits (11 to be specific from 11/19 thru 2/20) have yielded 8 minutes of wait time on average. This is ordering inside the facility and at 5 different locations. Last I recall, it used to be a lot faster...I think between 1-3mins tops! I can't say the same for drive-thru though...seems like any orders from the drive through are always tagged with a higher priority. I do remember this since I was in my teens in the late 90s. Though it looked like a mainframe system, McDonald's did have a countdown timer that would initiate on orders. I'm all for tech and automating queues...but humans are complex beings and until the gap is bridged, I think we have a lot more room for improvement!