The sad truth is that most patients cannot communicate their symptoms clearly and a computer will fail them. More importantly, the nonverbal communication, the

The sad truth is that most patients cannot communicate their symptoms clearly and a computer will fail them. More importantly, the nonverbal communication, the compassion, and the reassurance from personal interaction are what drives the demand for personal service. Just look at the number of negative reviews on health grades. Many people are so unhappy with the way they were treated, even though the actual care they receive in this country is good- access to CT scans, antibiotics, home nursing, hospital service, etc..