Paypal is notoriously customer biased. I have won these but usually because I reached out to the customer and talked it through. Either they didn't recognise or

Paypal is notoriously customer biased. I have won these but usually because I reached out to the customer and talked it through. Either they didn't recognise or forgot the charge (couples who share accounts sometimes do this, they don't always communicate well so one disputes the others' purchases) or just want a plain old refund and thought clicking the Paypal button was easier than email. Once I explain that I can simply refund them and it's quicker and easier, but they have to withdraw the dispute, it should happen. If they actually stick to their story or go dark? I don't think I've heard many stories of Paypal siding with the business especially for digital goods.