"For security reasons, these insecure and buggy features are in fact features, for your protection" .... but I'm on the phone with you, logged in to my account

"For security reasons, these insecure and buggy features are in fact features, for your protection" .... but I'm on the phone with you, logged in to my account, reading everything about the account to you that you are asking me for security reasons... the same thing that a hacker would do....