Has anyone else noticed that the California DMV actually has a service like this? If you call them and and the hold time is more than 30 minutes, they offer you

Has anyone else noticed that the California DMV actually has a service like this? If you call them and and the hold time is more than 30 minutes, they offer you the choice to hang up and be called when they are ready for you. Who'd think that would come from the fucking DMV?