I have a strong suspicion it's come from user surveys, and is tied to data science or analytics. Sales were down and the butterfly keyboard caused so much comp

I have a strong suspicion it's come from user surveys, and is tied to data science or analytics. Sales were down and the butterfly keyboard caused so much complaining it was impossible for Apple to not eventually take note. If people are complaining and sales are down, the reasonable solution is to listen to your customer. They've done it for every product as of late, like the new Macbook Pro, the new Mac Pro, and while the Apple SE is more a budget project so it may have been inevitable for it to turn out this way, the iPhone 12 is supposed to be smaller, much closer to the iPhone SE.