I basically had the opposite experience. Not sure when you tried their service, but I think I started around... probably a year ago? Maybe a bit more. After I

I basically had the opposite experience. Not sure when you tried their service, but I think I started around... probably a year ago? Maybe a bit more. After I created my account, I had to specifically request access to GPU plans. Once I got approval (1-2 business days), I was able to connect to a machine with their web client, set up Parsec, and get a decent cloud-based gaming experience. Round trip latency was usually less than 50ms, which was tolerable by my eyes for a lot of games. Something like an FPS was of course out of the question.