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Patrick, we switched away from Stripe because your risk management systems kept declining valid cards in certain low-GDP countries, and there was no way to over
by dannyw 7y ago
Patrick, we switched away from Stripe because your risk management systems kept declining valid cards in certain low-GDP countries, and there was no way to override.
We are one of the larger SaaS companies and as a personal lover of Stripe, it was surprising to me that you couldn’t customise these systems, esp at our volume.
We switched to Ayden and saw very significant revenue increases in those countries; because valid cards stopped getting declined.
- pc 7y agoThat sounds concerning -- could you email mjahr@stripe.com with more details?
- kwchang 7y agoHi dannyw, I'm a PM on the team that works on acceptance rates and fraud at Stripe. Would you be open to chatting more about your experience? I'd really appreciate it so that we could look into this and improve it. My email is: kathy@stripe.com