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I agree with the poster that in our own numbers we see almost 0% chargebacks on Paypal vs almost regular occurrences on Stripe (via credit card). Even in the r
by chrischen 7y ago
I agree with the poster that in our own numbers we see almost 0% chargebacks on Paypal vs almost regular occurrences on Stripe (via credit card).
Even in the rare instances where a chargeback or dispute happens PayPal has never failed to side with us or otherwise cover it under seller protection. And this is all done at the same fee levels as Stripe.
- teruakohatu 7y agoThat is interesting because I have never had a problem getting a refund from PayPal, with one exception notable exception. I assumed they always sided with the buyers. In the one exception the seller had proof of delivery, yet it was not possible to have been delivered that day because of a road closure. PayPal sided with the seller. A year later out of the blue, with no prior communication, the seller sends me a full refund and said the package was returned by the delivery company. No idea where it has been sitting for about a year before being returned.
- chrischen 7y agoPayPal also happens to have a return shipping protection for buyers, which covers the return shipping costs even when the merchant does not. You're probably referring to PayPal disputes, but PayPal also covers merchants from chargebacks (even if the chargebacks themselves are won by the buyer), when a physical product is shipped. So it seems like they must eat a lot of the fees because in the case of the credit card dispute PayPal is eating the charge if they do Seller Protection. Somehow they do all this while offering standard credit card rates, so I think they're heavily undervalued by startups.