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Completely agree on #3. Felt like a big blow to have Stripe do this. A lot of subscription based businesses were built around "no-hassle refunds" as a core fe
by tarr11 7y ago
Completely agree on #3. Felt like a big blow to have Stripe do this.
A lot of subscription based businesses were built around "no-hassle refunds" as a core feature enabled by Stripe and will now need to rethink this.
- preinheimer 7y agoThis is the position we're in (our 'legacy' pricing will go away this year). We've decided to just eat it.
- adrr 7y agoStripe isn’t being transparent on refunds. The issuing bank returns interchange on a refund. The true cost to stipe is a fraction of a penny to put the request on to the network. Other processors will refund interchange, this is unique to stripe. I am sure stripe is refunding interchange for their larger merchants that are on interchange plus billing. There is no way target is eating interchange on refunds. They are squeezing their smaller merchants for more money.
- rapind 7y agoThis is actually what prompted us to start looking at interchange plus processors, plus the issue that our negotiated deal in Canada (where we're based) doesn't apply to our US clients. We went with Stripe for "simple" pricing knowing there were better deals out there, but it's no longer that simple for us at least.