I really enjoy articles like these because it offers a perspective that is difficult for developers of software to see themselves. Say you're starting a company

I really enjoy articles like these because it offers a perspective that is difficult for developers of software to see themselves. Say you're starting a company that provides a technical service and you claim on your homepage "3-click install!" Rarely it's ever just 3 clicks. It's a good idea to watch videos or read written stories of every step a user takes in order to use your service, including learning how to use it and their mistakes.