I've been at companies without ads that still screw the users. At one they had us remove the unsubscribe option, for example, to force users to call and argue t

I've been at companies without ads that still screw the users. At one they had us remove the unsubscribe option, for example, to force users to call and argue their way into a cancellation. The call center was graded on how many users they got to give up.