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How big is Amazon compared to FNAC/Darty, Cdiscount and co? Personally I have never ordered anything there because - when it comes to books, they are not cheap

by aikah 6y ago

How big is Amazon compared to FNAC/Darty, Cdiscount and co? Personally I have never ordered anything there because - when it comes to books, they are not cheaper than at my local bookshop, in fact they are often more expensive. - for home appliances, I always prefer buying things sold directly by the platform and not a third party seller or dropshiper, unless it's something used, but then I use ebay. - I don't care about one day delivery, personally, I'm fine with waiting. - For some reason, I hate the UI I find confusing and way too busy. Even that monstrosity that is Cdiscount UI feels easier to browse. So what are the advantages of using Amazon in France compared to other platforms? cheaper delivery fees? better customer service? or having the convenience to be able to buy anything at the same place?

cmehdy 6y ago
More products, ability to constantly check for optimal price without moving (using camelcamelcamel), great customer service when sending back something, and convenience (even living within Paris, it's hard to easily find things when they're at a Castorama or Leroy-Merlin for example, and the quantities are limited, comparisons are difficult to make on the spot, and customer service is abysmal). disclaimer: I'm not living in France right now but I'm french and have lived in Paris for most of my life, and ordered on amazon countless times.
alibert 6y ago
By order of importance (my opinion): - next day delivery even on Sunday and public holiday - customer service (return, warranty, no question asked) - same site for everything Except very rare things like appliance or foods/household or very high discount, I don't use any other platform. I know how the platform works, it rarely failed me (order or delivery or quality), find everything I need and fast. I mainly buy things sold and shipped by Amazon, less often fulfilled by Amazon (FBA).
Raed667 6y ago
I might be in a bubble, but Amazon seems to be the first store people around me go to. Unless fnac or Darty have a big discount. For me its the return policy and warranty, I had to deal with other platforms such as cdiscount and fnac before and will never go back there.
- lowdose 6y ago
  Amazon is first retail app in iOS store for months maybe years. In the G7 Amazon beat Alibaba in all markets.
BrandoElFollito 6y ago
First customer service. I never had any problems, hidden costs etc. Return is free, you get a sticker and that's all. Their prices are the same as Boulanger or Darty and I prefer to pay 3€ more and know I will never have problems. As a counter example, my family was always buying at Darty and one day I went to the shop with a defective device. They first wanted me to choose a similar device because they would/could not repair. I wanted the same or nothing. So the manager told me they would only give me vouchers. I got that in writing and told them I would be back. He was smirking and said good bye. When I came back with a letter from their CEO saying sorry (and a cheque) he was less snarky. This is the kind of trick I hate because of the tension and most time. This does not happen with Amazon. Then there is delivery in their lockers. Super easy, open till 21,no need to worry to miss someone. The only things I wrote not buy from them are home appliances because they do not provide installation (like Darty or Boulanger do)
smcphile 6y ago
> So what are the advantages of using Amazon in France compared to other platforms? It’s hard to compare Amazon with FNAC/Darty, because Amazon sells a much wider range of items (food, clothing, musical instruments, unusual electronic items, etc.). Amazon is excellent for finding obscure, hard to find items that FNAC/Darty just don’t sell at all. Both Amazon and the FNAC offer next day deliveries if you pay 49 euros per year, but Amazon Prime gives you other benefits as well, such as Amazon video. If you don’t care about one day delivery, and just want to buy books in French and home appliances, FNAC/Darty is arguably as good or better than Amazon. Both have good warranties and deliveries. (I shop at both, depending on what I want to buy. I have Amazon Prime, but mostly for Amazon Video, not for fast deliveries.)

by aikah 6y ago

cmehdy 6y ago

More products, ability to constantly check for optimal price without moving (using camelcamelcamel), great customer service when sending back something, and convenience (even living within Paris, it's hard to easily find things when they're at a Castorama or Leroy-Merlin for example, and the quantities are limited, comparisons are difficult to make on the spot, and customer service is abysmal). disclaimer: I'm not living in France right now but I'm french and have lived in Paris for most of my life, and ordered on amazon countless times.

alibert 6y ago

By order of importance (my opinion): - next day delivery even on Sunday and public holiday - customer service (return, warranty, no question asked) - same site for everything Except very rare things like appliance or foods/household or very high discount, I don't use any other platform. I know how the platform works, it rarely failed me (order or delivery or quality), find everything I need and fast. I mainly buy things sold and shipped by Amazon, less often fulfilled by Amazon (FBA).

Raed667 6y ago

I might be in a bubble, but Amazon seems to be the first store people around me go to. Unless fnac or Darty have a big discount. For me its the return policy and warranty, I had to deal with other platforms such as cdiscount and fnac before and will never go back there.

lowdose 6y ago
Amazon is first retail app in iOS store for months maybe years. In the G7 Amazon beat Alibaba in all markets.

BrandoElFollito 6y ago

First customer service. I never had any problems, hidden costs etc. Return is free, you get a sticker and that's all. Their prices are the same as Boulanger or Darty and I prefer to pay 3€ more and know I will never have problems. As a counter example, my family was always buying at Darty and one day I went to the shop with a defective device. They first wanted me to choose a similar device because they would/could not repair. I wanted the same or nothing. So the manager told me they would only give me vouchers. I got that in writing and told them I would be back. He was smirking and said good bye. When I came back with a letter from their CEO saying sorry (and a cheque) he was less snarky. This is the kind of trick I hate because of the tension and most time. This does not happen with Amazon. Then there is delivery in their lockers. Super easy, open till 21,no need to worry to miss someone. The only things I wrote not buy from them are home appliances because they do not provide installation (like Darty or Boulanger do)

smcphile 6y ago

> So what are the advantages of using Amazon in France compared to other platforms? It’s hard to compare Amazon with FNAC/Darty, because Amazon sells a much wider range of items (food, clothing, musical instruments, unusual electronic items, etc.). Amazon is excellent for finding obscure, hard to find items that FNAC/Darty just don’t sell at all. Both Amazon and the FNAC offer next day deliveries if you pay 49 euros per year, but Amazon Prime gives you other benefits as well, such as Amazon video. If you don’t care about one day delivery, and just want to buy books in French and home appliances, FNAC/Darty is arguably as good or better than Amazon. Both have good warranties and deliveries. (I shop at both, depending on what I want to buy. I have Amazon Prime, but mostly for Amazon Video, not for fast deliveries.)