When I tried to buy about a half-million dollars in gear from them one time (through suppliers, of course), rather than simply delivering it, they tracked their

When I tried to buy about a half-million dollars in gear from them one time (through suppliers, of course), rather than simply delivering it, they tracked their suppliers, put a hold on ALL suppliers doing business with us, had their internal sales guy call me directly, make me an offer higher than the others were offerring me, and hten kept trying to upsell me on more services. It took me a month to get a quote, 3 months to get an order, and by then the project was cancelled so we didn't buy. I was astonished. Nothing wrong with upselling - but here I was, a guy who LIKED sun gear, with cash ready to go, and a product list, the easiest sale in the world - not that big, and for some reason sun had to get all involved and screw themselves out of the sale. When someone comes to you knowing exactly what they want, ready to pay, SHIP IT TO THEM! It's no surprise they failed.