I have to manage infrastructure, but I'm not allowed to manage user accounts or permissions. I have to send a ticket to IT, and then wait 3 days for a response.

I have to manage infrastructure, but I'm not allowed to manage user accounts or permissions. I have to send a ticket to IT, and then wait 3 days for a response... Or I get no response from them, and find out 5 days later that they did the job and closed the ticket with no notification. All because their manager requires tickets for every little change... But they don't put any information in the tickets about what they did, so there's no point whatsoever to the ticket.