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IMO they should handle secondary emails differently to primary emails. Some sort of in your face warming when you login to trello before the migration may be a
by jamiewildehk 6y ago
IMO they should handle secondary emails differently to primary emails.
Some sort of in your face warming when you login to trello before the migration may be appropriate.
- BostonFern 6y agoI agree. The issue here is communication. There was a disparity of expectations, leading to loss of access.
- Wowfunhappy 6y agoJust to be fair/clear, I meant "secondary email" in terms of how the user treated it, ie they weren't actively using it log in and presumably didn't know it was still there. As far as I'm aware, Trello didn't actually have one email marked as more important in any way. Although they absolutely should have. I still think Atlassian should have been able to predict this situation, and should not have considered it acceptable.