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Atlassian sent me an email earlier this year warning that all @company.com accounts were about to be converted to corporate accounts and that I had a month to o
by javagram 7y ago
Atlassian sent me an email earlier this year warning that all @company.com accounts were about to be converted to corporate accounts and that I had a month to opt out. (I did not opt out, because my @company.com Trello account was intended for use with my company)
This person’s warning email probably ended up in spam.
In general I’m not sure the best way Atlassian could have handled this. The recent upgrade to move @company.com accounts into having a better security posture and control by the administration of the company does make sense.
Perhaps the person’s account should have just been disabled entirely until they removed either their personal email or @company.com email from the account to choose which way they wanted to go... That might have been the best solution to both protect corporate security and also the individual.
- jamiewildehk 7y agoIMO they should handle secondary emails differently to primary emails. Some sort of in your face warming when you login to trello before the migration may be appropriate.
- BostonFern 7y agoI agree. The issue here is communication. There was a disparity of expectations, leading to loss of access.
- Wowfunhappy 7y agoJust to be fair/clear, I meant "secondary email" in terms of how the user treated it, ie they weren't actively using it log in and presumably didn't know it was still there. As far as I'm aware, Trello didn't actually have one email marked as more important in any way. Although they absolutely should have. I still think Atlassian should have been able to predict this situation, and should not have considered it acceptable.