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Interesting idea re: scaling. I agree this is a pattern we see time and time again with different companies on here. I wonder what a service built around this i
by chatmasta 7y ago
Interesting idea re: scaling. I agree this is a pattern we see time and time again with different companies on here. I wonder what a service built around this idea might look like? It’s basically outsourced customer service, isn’t it?
It seems like HN is in a sort of Goldilocks zone, where it isn’t as crowded as Twitter but gets enough attention that companies are pressured to respond. I’m not sure how replicable these characteristics would be to a platform tailored specifically to this customer service problem.
- deleted 7y ago[deleted]
- g_delgado14 7y agoI don't think technology will be a long term solution. What I think the industry needs is tighter regulation and incentives for companies to not "move fast and break things", lest they get slapped with large fines. The issue is that I don't think the majority of politicians are informed on the social cost of, say, not serving a website over HTTPS or encrypting data at rest. Until then, this sort of thing will keep on happening because ultimately companies don't have a disincentive to do otherwise.