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I wonder if the way he phrased it -- the idea of a "windows download service" -- indicates he was thinking about what it would do for Microsoft (especially vers
by henning 18y ago
I wonder if the way he phrased it -- the idea of a "windows download service" -- indicates he was thinking about what it would do for Microsoft (especially versus Apple) rather than what it could do for potential customers. I can sympathize as I certainly find it baffling to empathize with average users, especially the ones with warped mental models who think Yahoo or Google is the Internet.
Anyway, Bill Gates knows Apple has better design (as indicated in this memo) and that Steve Jobs has better taste than he does (he's said publicly he'd give a lot to have it).
- stcredzero 18y agoWe should think of the average joe's mental model as being warped, but be honest about why it's warped. Those who have engineered the UIs haven't given Joe Average the right feedback and information to form the correct models. The Inmates are Running the Asylum http://books.google.com/books?hl=en&id=04cFCVXC_AUC&dq=the+inmates+asylum&printsec=frontcover&source=web&ots=jfufX8u6pR&sig=ntfmkfa2PEFE9RxvfD9Ajmvvllk&sa=X&oi=book_result&resnum=1&ct=result http://books.google.com/books?hl=en&id=04cFCVXC_AUC&...
- whatusername 18y agoWith no itunes store for windows at the time --> it was Windows customers missing out on the service, not "All customers". (Everyone knows Linux users aren't "customers" - :P) With that kind of context, "windows download service" makes sense.