My ISP and phone provider iiNet (Based in Australia) do this. You call and chose the broad department you want to talk to (tech, sales, or billing), and you're

My ISP and phone provider iiNet (Based in Australia) do this. You call and chose the broad department you want to talk to (tech, sales, or billing), and you're told how long your wait is approximately, and asks if you want a callback on the number you're calling from. Speaking from personal experience using this sort of system: It's fantastic to use and if you're successfully inserting yourself as the middleman in this sort of experience you're definitely on the right track. I can see this also being extremely useful for call out tech people who need to jump on the phone to talk to their clients providers on regular occasion. Great idea, if you expand to Australia it'll be a must have app for me.