Yes, the described interaction with TM went down prior to contacting Amex, and was relayed to Amex. The form originally submitted for the online dispute detaile

Yes, the described interaction with TM went down prior to contacting Amex, and was relayed to Amex. The form originally submitted for the online dispute detailed that, but the dispute was still instantly denied. There is very clearly a relationship between Amex and TM where TM is receiving preferential treatment, as TM transactions no longer even show a dispute option online.