I can't speak to the states, but as a Canadian, my wife and I tried to tackle the communication problem together - it took us a collective 550 calls over the da

I can't speak to the states, but as a Canadian, my wife and I tried to tackle the communication problem together - it took us a collective 550 calls over the day to even make it to the "on hold" queue, and I'm pretty sure making into the queue was purely by luck - my wife continued trying and never got through. The system is completely overwhelmed.