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When you open a chargeback case with Amex there’s a question specifically along the lines of “have you attempted to resolve this with the merchant?” They won’t
by donavanm 7y ago
When you open a chargeback case with Amex there’s a question specifically along the lines of “have you attempted to resolve this with the merchant?” They won’t start a case without it. After you affirm that you have attempted resolution with the merchant they ask for a summary. That’s where you’d list the times and substance of your (attempted) contact with the merchant. Neither condition is onerous or impractical. Did you do both of those things?
After the due diligence I’ve never heard of a case where Amex didn’t side with the consumer.
- hjkgfdfgh 7y agoYes, the described interaction with TM went down prior to contacting Amex, and was relayed to Amex. The form originally submitted for the online dispute detailed that, but the dispute was still instantly denied. There is very clearly a relationship between Amex and TM where TM is receiving preferential treatment, as TM transactions no longer even show a dispute option online.
- donavanm 7y agoFair enough. That is noteworthy than. Id only disputed a few travel related charges myself and had the stereotypical positive experience.