>If you are just the platform that venues use, and someone asks for a refund, it's pretty heavy for the platform to be on the hook for the full cost right now

>If you are just the platform that venues use, and someone asks for a refund, it's pretty heavy for the platform to be on the hook for the full cost right now So, Ticketmaster should make profit off of distributing tickets for venues and events, but not be responsible for issuing refunds for the tickets they sold? Seems like that should be part of the risk of operating as a middleman whose sole purpose in existing is to sell something for somebody else, that basically would sell itself however it was being sold while sitting in the middle just sucking up money.