>> [...] whether it is a problem with their tool or a problem with their setup, to the point that they can deploy a new version of their software on the spot ju

>> [...] whether it is a problem with their tool or a problem with their setup, to the point that they can deploy a new version of their software on the spot just for you. > I'm not impressed. This is a kludge. So how would you handle it? Tell the customer you'd love to fix their problem but they have to wait for the next formal release?