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I have this issue. Computer went to sleep after the update. This was on Friday. Haven't been able to do any kind of thing on it. Trackpad 'clicks' but no scree

I have this issue. Computer went to sleep after the update. This was on Friday. Haven't been able to do any kind of thing on it. Trackpad 'clicks' but no screen, not touchbar, nothing (2018 Macbook Pro). Called apple, they tld me it had to go a store, unfortunately where I live, due to quarantine there are no shops available to pick it, and we aren't allowed to drive outside our district. Will try the apple configurator idea someone posted below and will report back. Just need to find a cable that supports both power and data that is USB a to USB c.

ThePowerOfFuet 7y ago
Have you tried force-restarting it?
- odshoifsdhfs 7y ago
  Tried it all, nothing worked. Even the DFU revive/restore. Tomorrow will call a close enough store that seems to be (stated on their website) doing pick-ups and see if they can come and pick it. My main concern now is they will try to try and charge 1000 or so euros for a repair and I will have to eat the cost as I can't really ask for a replacement one from company or friends since everyone is stuck at home
LASR 7y ago
Did you try the basics first? Hold down power for long time. 30 seconds. There is a small chance you’re not affected by this issue.
- odshoifsdhfs 7y ago
  All possible things. 30 seconds, 60 seconds. 10 seconds then plug in cable. SMC reset. DFU mode (it enters dfu mode, but restore doesn't work). I spent the last 48 hours trying to bring it back to life. Unless Apple releases some kind of software we can use on another mac to 'fix' this one, I don't feel it will be fixed without shipping it to them.
xenospn 7y ago
If that had happened to me my entire startup would have to shut down. Not cool.
- mikecsh 7y ago
  Better get cracking on some disaster recovery planning then!
- sk5t 7y ago
  Consider a plan B, like, run Linux on off-the-shelf hardware.
  - deeblering4 7y ago
    The OS and hardware type are not relevant. Increasing redundancy is what is needed.
    - eitland 7y ago
      Which is exactly why I'd go for the free, fast, user and developer friendly option ;-)
- jedieaston 7y ago
  Might not be a bad idea to buy another laptop (cheap) and just boot it up once a month to make sure you can use it, and if your system dies, then just pull that one out and use it while Apple RMAs your primary. If the cheap laptop doesn't have enough power, just connect to an Amazon Workspace or something and use that until your normal laptop can work again.
  - frank2 7y ago
    I think the critical need is access to the data on the dead Mac. After all, the owner of the dead Mac is still able to post to HN.
- freehunter 7y ago
  If your entire startup is dependent on one single Macbook there is something severely wrong with your business model and I hope your customers and/or investors are aware of this risk before giving you any money.

ThePowerOfFuet 7y ago

Have you tried force-restarting it?

odshoifsdhfs 7y ago
Tried it all, nothing worked. Even the DFU revive/restore. Tomorrow will call a close enough store that seems to be (stated on their website) doing pick-ups and see if they can come and pick it. My main concern now is they will try to try and charge 1000 or so euros for a repair and I will have to eat the cost as I can't really ask for a replacement one from company or friends since everyone is stuck at home

LASR 7y ago

Did you try the basics first? Hold down power for long time. 30 seconds. There is a small chance you’re not affected by this issue.

odshoifsdhfs 7y ago
All possible things. 30 seconds, 60 seconds. 10 seconds then plug in cable. SMC reset. DFU mode (it enters dfu mode, but restore doesn't work). I spent the last 48 hours trying to bring it back to life. Unless Apple releases some kind of software we can use on another mac to 'fix' this one, I don't feel it will be fixed without shipping it to them.

xenospn 7y ago

If that had happened to me my entire startup would have to shut down. Not cool.

mikecsh 7y ago
Better get cracking on some disaster recovery planning then!
sk5t 7y ago
Consider a plan B, like, run Linux on off-the-shelf hardware.
- deeblering4 7y ago
  The OS and hardware type are not relevant. Increasing redundancy is what is needed.
  - eitland 7y ago
    Which is exactly why I'd go for the free, fast, user and developer friendly option ;-)
jedieaston 7y ago
Might not be a bad idea to buy another laptop (cheap) and just boot it up once a month to make sure you can use it, and if your system dies, then just pull that one out and use it while Apple RMAs your primary. If the cheap laptop doesn't have enough power, just connect to an Amazon Workspace or something and use that until your normal laptop can work again.
- frank2 7y ago
  I think the critical need is access to the data on the dead Mac. After all, the owner of the dead Mac is still able to post to HN.
freehunter 7y ago
If your entire startup is dependent on one single Macbook there is something severely wrong with your business model and I hope your customers and/or investors are aware of this risk before giving you any money.