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I'm paying $12/mo for YouTube Premium because I consider it an exceptionally valuable service, but they only offer automated support. Google can afford to give
by TheAceOfHearts 7y ago
I'm paying $12/mo for YouTube Premium because I consider it an exceptionally valuable service, but they only offer automated support. Google can afford to give high quality customer support, as we've seen with Project Fi, they just don't care about their users.
- alpha_squared 7y agoI think I'd phrase this a little differently. It's out that they don't care, it's that they practically deify software. Their hyper-obsession of algorithmic trivia in hiring, I think, leads to a natural conclusion that there's an algorithm for every problem. And, indeed, every product they launch is extremely heavy on technical complexity with little reliance or consideration for customer value. This is purely opinion with no real data, but it's what I've observed for about a decade now.