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Hey! I feel like ensuring you clarify you'll only shut down an account if they break the rules you set out is a really good practice and there are examples, lik
by ocdtrekkie 7y ago
Hey! I feel like ensuring you clarify you'll only shut down an account if they break the rules you set out is a really good practice and there are examples, like FastMail's, you could borrow from. I know the standard boilerplate is to give a service the right to do whatever it wants, but as a small indie service operator you can be better than the fairly standard! ;)
Your service running itself is a good idea for avoiding you doing a lot of work, but if you got hit by a bus it is likely someone would shut off your credit cards that pay for services your services depends on and even if it's a box in your house it will end up unplugged. I'd strongly advise some business continuity involving a very trusted friend or family member who can be your second in managing the service at minimum, who has access to everything and knows what to do already.
I hope you don't take my comments as too much of a knock, what you're building is hard and worthwhile, and I wish you success with it. I'm on FastMail but that doesn't mean I always will be, and I like to have good options by good people.
- Felz 7y agoNo offense taken! I think you're broadly right that I could be doing a better job on reassuring messaging, and I'll put that on my work queue. I also hope to solve any bus factor problems before leaving beta. Right now if I were struck down, I think I'd still have about 9 months worth of free AWS credits on the account running the service, plus any profits. (It's not quite a self sustaining business yet, but it's not that far from it either.)
- stanislavb 7y ago...also, once it's a self-sustaining business, there will be the opportunity to hire people and decrease the busk-factor risk.
- stanislavb 7y ago@Felz, hey mate, I love what you are doing. I will get Purelymail featured on SaaSHub for a few months. Hopefully that may bring you a few new sign ups. Please just get it verified there and improve the listing. Keep up the good work!
- Felz 7y agoCool! I'll take a look.
- Firehawke 7y agoYour responsiveness on these questions is seriously making me consider picking up an account. I, too, am looking for an excuse to migrate off GMail (It's a significant project once you have 30+ accounts) and your product might just be the straw needed to get me moving.
- Felz 7y agoI do try to answer questions on HN. It's a little hard to keep track of threads over time, though. (Am I missing something?) Anyway, good luck getting away from gmail!
- tbodt 7y agoCould you also commit to notifying users when the privacy policy or terms of service change? I suspect you already do this, but it would be good to have it in writing.
- Felz 7y agoSure. I'll add that in to the company policy documentation I'm going to draw up. (Or put it in the TOS itself?)