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Which is why I would never trust Google for any business functions. These things happen all the time with Google. The model is based on your value being your a
by wegs 7y ago
Which is why I would never trust Google for any business functions.
These things happen all the time with Google. The model is based on your value being your ad revenue. If the cost of support outweighs your future ad revenue, which it always does, you're ignored. Everything is automated, and no matter what bad decision the machine makes, you can't appeal.
Unfortunately, that attitude translates to GSuite for Business, Google Compute Engine, etc. A non-paying customer gets better support from Microsoft (which is built around B2B) than a business customer does from Google.
Google gives better technology than Microsoft, but at the end of the day, the risk just isn't worth it: If Google's AI messes up, you're out of business.
(And Amazon has better support and technology than Google).
- kmfrk 7y agoOne of the sad hacks for businesses nowadays is finding a way to throw them money to achieve some grounds for complaining on account of being a customer. With YouTube, you probably want to pay some money for ads so they'll look at you differently. I remember working with a client for a YouTube channel they had bought ad placements for, and it blew my mind that I could actually call a human at YouTube who would also pick up the phone immediately. The two-tiered system of free services is so goddamn awful.
- lonelappde 7y agoHow is paying for someone to do work for you a "sad hack"?
- Kliment 7y agoIt's a sad hack because you can't actually pay them for the thing you want to pay them for, so instead you have to pay for an unrelated product you don't necessarily need or want just to be able to reach a human.
- grishka 7y agoActually, when it comes to getting any kind of support from Google, connections are of paramount importance. I've seen countless stories of people having problems with their Google Play developer accounts, for example being terminated for no reason and hitting the wall trying to appeal the way they suggest. Yet, if you know anyone from Google's developer relations, you'll usually have all your issues figured out in no time by emailing them. They're really nice guys. Of course it shouldn't be like this, but that's the way it's been for as long as I've been an Android developer.
- downerending 7y agoThat's nice when it works. (Didn't for me.) But it's absolutely no way to run a business. Pass.
- mirimir 7y ago> Which is why I would never trust Google for any business functions. Which is why I'd never trust Google for anything.