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Here's a note for everyone: > I do have backup archives of many of the videos and they will be back online again as soon as possible. Unfortunately, I was not

Here's a note for everyone: > I do have backup archives of many of the videos and they will be back online again as soon as possible. Unfortunately, I was not diligent enough in keeping backups — especially early on. I am missing the following 21 videos ... Another reminder, yet again, not to trust "Cloud Services" and always to have a copy of data you care about. I hope the problem gets resolved and the channel is restored, I hope we get to hear what happens.

quercy 7y ago
Well, don't trust "Cloud Services" unless you're paying them $10k+ a month.
- ganeshkrishnan 7y ago
  You could pay them hundreds of thousands of dollars a month and will still be disposable. Amazon knocks out sellers worth millions of dollars even if their customer service is amazingly good and attentive not the bullshit you hear from Google.
- wegs 7y ago
  Nah. With Google, the attitude of ad-supported extends to B2B. You can pay them a megabuck a year, and still get steamrolled by their AI having a random bug.
  - d1zzy 7y ago
    Do you have an example of paying customer giving Google >=$1m a year and still get steamrolled by AI without being able to get in touch with a human and correct the issue?
    - wegs 7y ago
      I had a very similar one in my career. It's a little bit more complex than that, though -- the value of us as a customer was >>$1 mil per year (Google had several dedicated engineers for the partnership), but it wasn't a flat-on paying customer relationship. The failure happened in a different part of Google than the one managing the relationship. The people who wanted the partnership to succeed were in Google's cloud hosting business. The failure was in Youtube. It wasn't anything like a bad flag; just a straight-up bug (which caused us to move our videos to S3, and scramble to put together our own video player). Yes, we could get in contact with a human. No, the problem couldn't be fixed. Yes, Google did ultimately lose >>$1 million/year in revenue in part as a result of this and other failures (to AWS).

quercy 7y ago

Well, don't trust "Cloud Services" unless you're paying them $10k+ a month.

ganeshkrishnan 7y ago
You could pay them hundreds of thousands of dollars a month and will still be disposable. Amazon knocks out sellers worth millions of dollars even if their customer service is amazingly good and attentive not the bullshit you hear from Google.
wegs 7y ago
Nah. With Google, the attitude of ad-supported extends to B2B. You can pay them a megabuck a year, and still get steamrolled by their AI having a random bug.
- d1zzy 7y ago
  Do you have an example of paying customer giving Google >=$1m a year and still get steamrolled by AI without being able to get in touch with a human and correct the issue?
  - wegs 7y ago
    I had a very similar one in my career. It's a little bit more complex than that, though -- the value of us as a customer was >>$1 mil per year (Google had several dedicated engineers for the partnership), but it wasn't a flat-on paying customer relationship. The failure happened in a different part of Google than the one managing the relationship. The people who wanted the partnership to succeed were in Google's cloud hosting business. The failure was in Youtube. It wasn't anything like a bad flag; just a straight-up bug (which caused us to move our videos to S3, and scramble to put together our own video player). Yes, we could get in contact with a human. No, the problem couldn't be fixed. Yes, Google did ultimately lose >>$1 million/year in revenue in part as a result of this and other failures (to AWS).