The problem are the procurement rules. You want to make procurement as 'fair' as possible, but this makes the process lengthy, slow and costly. The only option

The problem are the procurement rules. You want to make procurement as 'fair' as possible, but this makes the process lengthy, slow and costly. The only option or deal with this form the administration perspective is to to occasional big support contracts with generic terms, which then call in specific expertise when it's needed. The administration knows it's overpaying and getting 2nd rate service, but the alternative is to wait 2 years to launch a procedure and get a contract with hopefully the right guys. But the right guys rarely apply as the procurement rules are too complex to handle for any organisation that isn't specialised in handling procurement.