3 ms·
From someone coming from support, This is horseshit.
by silly-silly 7y ago
From someone coming from support, This is horseshit.
- notacoward 7y agoIt has to be horseshit. A significant part of Red Hat's value-add is customers can go to them with problems that might not actually be Red Hat's own, and still get help resolving them. "One throat to choke" is the charming phrase I often heard. It's huge for enterprise customers, and a big part of what they pay large sums of money for. I'm sure there are some cases where Red Hat does have to say they can't support something, but doing so willy-nilly would be suicidal.
- freedomben 7y agoI work for Red Hat Consulting helping customers with their Red Hat products (especially OpenShift) and I can confirm we often help customers who are using products that aren't ours, or even are competitors with ours. Just yesterday I was helping diagnose a problem with Hashicorp Vault. I've written code for this customer to integrate one of our solutions with it as well. My team has helped with Spring Boot issues (a "competitor" to us) and Liberty, and more. We try to help with everything. I can't speak on whether that will change or not since I don't know the future, but it wouldn't be an easy thing to move. It's deeply embedded in our culture.