Hey Mike, congrats on the launch, Zappy seems like a handy tool so far. Here's some quick feedback: - The signup process felt disjointed. I was excited to give

Hey Mike, congrats on the launch, Zappy seems like a handy tool so far. Here's some quick feedback: - The signup process felt disjointed. I was excited to give Zappy a try but then fell into a Zapier signup and onboarding flow with Zapier messaging, etc. I was greeted with a Zapier trial when all I really signed up for was Zappy? Anyhow, not to nitpick but the experience and value perception here could be better. I understand Zappy is an acquisition tool but think it could be more relevant, example, when I actually do take a Zappy, poke me with an automation suggestion on how i might leverage Zapier to easily share that to a slack channel.. - I honestly could not figure out how to use Zappy. I installed the tool successfully, clicked the donut in my top bar and couldn't figure it out. I finally realized you have to click the orange donut in the drop-down to activate the tool. Suggestion, instead of your empty state CTA being a push to join a Zapier paid plan, make it an arrow pointing to the orange donut, I bet you a donut that'll alone increase conversion on # of Zappy's taken. Run an experiment and let me know. I bet this also represents a large friction point for your users. - How do I delete a Zappy? I still can't figure this one out. - I am unable to create a shortcut. I keep pressing "press combination" but can't seem to create a shortcut. One thing I always try to strive towards is extreme empathy for the user, literally put yourself into the shoes of your customer and make every effort to see/experience the product through their mindset. Complexity is an unfortunate aspect of most products, the good products just do a good job of emerging users into that complexity.