Most IT departments I've seen are composed of "Desktop Support" kind of personas and are viewed as cost centers. So they are understaffed and underskilled and u

Most IT departments I've seen are composed of "Desktop Support" kind of personas and are viewed as cost centers. So they are understaffed and underskilled and use a very conservative approach to system management. Want to encourage power users? Invest in your IT department, improve developer/engineering - IT relationships. In my current gig, the IT department has a somewhat friendly cooperative relationship with the SRE org. The SRE's build some automation for important tasks (like onboarding) which the IT team operates; the SRE team is available to help the IT team when things go wrong with such tools. Its not the main focus of either team, but the relationship has produced a very effective IT org.