Seriously, use your small claims court! I've used small claims 4 times now. Each time, I spent less time with the court than I did with customer service prior

Seriously, use your small claims court! I've used small claims 4 times now. Each time, I spent less time with the court than I did with customer service prior to the court. Lesson learned. I ask customer service once, in plain english, on a recorded line. If they don't resolve it at that opportunity, I just go to small claims.