Because even though I probably agreed to a trade in the terms of purchase, a rescheduled flight isn’t a great solution; sometimes a rescheduled flight can mean

Because even though I probably agreed to a trade in the terms of purchase, a rescheduled flight isn’t a great solution; sometimes a rescheduled flight can mean the difference between a vacation and nothing. If I spend $5000 on a vacation (hotel and air) and I can’t fly there, I’m out $5000 for no fault of my own.