Internal tools are used by employees who unlike consumers will tolerate more usability friction, non-critical bugs and feature delays than consumers and will co

Internal tools are used by employees who unlike consumers will tolerate more usability friction, non-critical bugs and feature delays than consumers and will compensate for them with their own effort so the tools can still be critical in their core functionality but not polished or well-maintained. Ironically and anecdotally, WeWork tried to build a strong engineering org for their internal systems before it blew up.