It depends on your user base. Sometimes you must coddle because the users are still high on your active user reports and not supporting them is a choice betwee

It depends on your user base. Sometimes you must coddle because the users are still high on your active user reports and not supporting them is a choice between killing off that user base or keeping them. For instance if your business model is to sell to/support highly regulated industries or govt users you are effectively forced to support their current user base configs or lose that share of the market because the choice for them is deal with a huge change to their requirements and support (which move at a glacial rate) OR chose a different vendor for your provided service.