Their preferred shops are to be completely disregarded. You should not only disregard them, but also make a point of not using them. If you use their “preferred

Their preferred shops are to be completely disregarded. You should not only disregard them, but also make a point of not using them. If you use their “preferred” shop, you are not the customer, the insurance company is. There’s no benefit to you whatsoever, and they still have to pay regardless.