As someone who just got off the phone with Lowes not an hour ago with a very similar appliance delivery issue, I took a little solace in your comment since I at

As someone who just got off the phone with Lowes not an hour ago with a very similar appliance delivery issue, I took a little solace in your comment since I at least feel like I didn't just choose the wrong hardware store. With that said, the problems with my order are somewhat mind boggling. I received an email notifying me that my appliance would be delivered on 4/7 and to be home in a 12hr window. When I, by luck, contacted the store to talk about another problem I'm having with this order they informed me it will likely be another 5-8 days until its actually delivered and that this is a known issue with their system. How does a known issue where you're telling your customers to be home for a delivery on a day a week+ removed from the actual delivery survive for long enough for it to be common knowledge?