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I ordered a car port tent thing, showed as in stock, shipping in a few days. 8 weeks later never arrived, no notifications, only an order confirmation that sai

by omilu 7y ago

I ordered a car port tent thing, showed as in stock, shipping in a few days. 8 weeks later never arrived, no notifications, only an order confirmation that said shipping in a few days. I called Home Depot and they said they don't have them in stock, they refunded me and gave me a $200 credit so I was happy. Couldn't believe how broke the ordering process was though.

dexterdog 7y ago
I never get why there is not a department in charge of checking orders that are obviously stuck before they become a support issue.
- antsar 7y ago
  Because that costs money?
  - dexterdog 7y ago
    As does dealing with this as a customer service issue. I would argue that for most companies catching this internally costs far less than waiting to handle an annoyed customer.
patagurbon 7y ago
It's because those notifications, at least from the store, are manual, associates have to manage each order in a horrendously ugly and complex system.