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Its so unfair to expect consumers to go through hell on these random websites with poor UI/UX, customer service, logistics, and inventory monitoring systems. I
by gtm1260 7y ago
Its so unfair to expect consumers to go through hell on these random websites with poor UI/UX, customer service, logistics, and inventory monitoring systems. I don't think amazon should be able to crush small businesses etc, but I don't think appealing to people's sense of personal responsibility is the answer.
There needs to be a viable way for other businesses to compete with amazon's level of service if they want consumers to change their habits.
- Kalium 7y agoThe logistics, inventory management, and customer service operations at the scale of Amazon are something that become possible with truly immense scale. They're crushingly expensive at small scale - call center, warehouses, pre-positioning goods, etc. There are definitely ways to outsource any or all of these things, but at a cost in quality. I know I've often had unpleasant experiences with outsourced customer support call centers. Tools like Square or Shopify help, but only to a point. So I think my conclusion might be different from yours - small, local businesses need a viable way to compete with Amazon in ways where Amazon doesn't have a vast advantage.
- gtm1260 7y agoAh totally! I agree with your conclusion. I guess with the measures in place right now to fight COVID, the areas where Amazon might not have a vast advantage like niche selection, deep knowledge in a certain product area, being able to buy something in store immediatley etc. didn't occur to me.