Our request was fulfilled within a few days if I recall correctly. If you're getting nowhere and need to get something done, you can also consider getting a br

Our request was fulfilled within a few days if I recall correctly. If you're getting nowhere and need to get something done, you can also consider getting a bronze premium support ($49/mo, cancel anytime). This gets you 12-hour guaranteed response on tickets: http://aws.amazon.com/premiumsupport/ http://aws.amazon.com/premiumsupport/