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PayPal is the worst - a couple days ago they disabled my password (including both 2FAs) and sent me an e-mail asking me to reset it. The only way to reset it is
by zxcvbn4038 7y ago
PayPal is the worst - a couple days ago they disabled my password (including both 2FAs) and sent me an e-mail asking me to reset it. The only way to reset it is via SMS which I don’t do. I’m locked out of my account now and also support now since the only way to contact them is by logging in. I’m hoping Synchrony has an in with them because I have balances on PayPal MasterCard and PayPal line of credit that can only be accessed by logging in.
- AnthonyMouse 7y agoIt's really the same problem. As soon as they suspect your account could be compromised, they can't trust your authentication methods anymore and the risk calculation favors losing your business over reactivating your account and then having fraud losses on it. It's a math problem, not a customer service problem. Granted it's obviously bullshit if they try to keep the money when your account had a positive balance.
- zxcvbn4038 7y agoWhat I love is when they refuse to help you except by talking on the phone. As-if somehow my speaking to someone who has never met me and is completely unfamiliar with my voice is more secure then when I log in to their "secure message portal" and leave a message. Too bad there is no Tony for security theater. ;)
- dangus 7y ago1-888-221-1161
- zxcvbn4038 7y agoWow!! Voice number for Pay-Pal support, thank you!