I'm not a huge fan of template e-mails, if you're just gonna do an automatic response then make that obvious from the start. However I do see how these can be

I'm not a huge fan of template e-mails, if you're just gonna do an automatic response then make that obvious from the start. However I do see how these can be useful as a reference point, I especially like the templates/examples that have a little story behind them. Saying no "like a pro" isn't about the exact phrasing, but knowing that you can and often should say no.