Sure, but they handle it well. I placed an order for a pair of 35lb dumbbells, and only one came, and the cardboard box around it was falling apart. I called

Sure, but they handle it well. I placed an order for a pair of 35lb dumbbells, and only one came, and the cardboard box around it was falling apart. I called customer support, probably for the first time in my life, to ask wtf happened. And they explained the logistics issue (the dumbbells were shipped separately for some reason), and ended up crediting me half the cost of the dumbbells, even though the first wasn't really damaged. Also their dumbbells were better and cheaper than Amazon's, so there's that too.